OUR COMPREHENSIVE SERVICE DELIVERY IS STRUCTURED AROUND
OUR THREE CORE PILLARS
Making sure your organisation is prepared and trained to handle medical emergencies, with a focus on proactive prevention.
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Practical outcome-based on-site training programmes adapted for remote wilderness environments to develop emergency medical care capacity on-site, which supports the AFRICA SAFE-T Incident Management Centre and your emergency response plan in the critical window period until professional medical support arrives.
We have been providing wilderness/remote first aid training to organisations and individuals in remote areas since 2012. Our training programme is continuously revised and improved on to keep inline with international best practice standards. We facilitate the learning of technical knowledge and skill, but also incorporate adaptability and stress tolerance, which are essential when responding to an incident with confidence and competency.
Our courses are interactive with an emphasis on real understanding and implementation rather than memorisation.
More about The Essential Wilderness First Aid Course (EWFA):
- Topics covered:Include (but are not limited to) – patient assessments; shock; bleeding; bandaging; advanced bleeding management; hypoxia; artificial ventilation;, pulse oximeter; impaired levels of consciousness; head injuries; spinal injuries; fractures; burns; wound management.
- Course Duration:3 days (lectures and practical)
- Certifications:Essential Wilderness First Aid (EWFA)
- Recertification Interval:2 years
- Prerequisites:18 years and older (16+ with parent/guardian
- Accreditation:Department of Labour, South Africa (First Aid Level One)
- Course Format:Course is structured to include six x 3-hour modules, which can be completed over several days to accommodate the client’s operational requirements. i.e. 2 modules per week stretching over 3 weeks OR 1 module per day stretched over a full week OR 2 modules per day stretched over 3 days.
- Assessments:Done on a one-on-one basis, which involves an oral interview and skills simulations. Individual assessment takes 20 minutes on the 4th day, and personnel can resume normal duties after the assessment.
Customised medical kits, tailored for the remote wilderness environment. Kits are colour coded and packed according to different life threatening medical conditions for ease of emergency application, and to ensure efficient support through the tele-support from our Incident Management Centre.
Medical emergencies in a remote environment need a unique and comprehensive approach due to the distance from qualified and comprehensive emergency care. Standard first aid kits designed for the urban user are not adequate in the wilderness/ remote setting.
Our kits are designed by a team of Doctors, Emergency Care Practitioners, Nurse Practitioners and Remote Field Experts – all with extensive knowledge gained from their experience in the remote environment.
We have custom designed kits, which address medical emergencies at differing levels of required care. The colour coded internal compartments of our kits are separated into condition categories. For example, all the necessary equipment to manage bleeding is found in the red pouch, while all the resources for breathing are found in the blue pouch. The correct equipment for specific emergencies is therefore readily available and easy to use. The outer layer of our kits is made of thick durable material to ensure longevity in harsh environments.
A detailed, client specific incident action plan that prevents errors and oversights during medical incidents. The plan sets your emergency response system’s goals and objectives; identifies emergency teams (first responders); sets incident specific protocols for various medical scenarios; standardises your approach to common situations; and centralises all information relating to your available resources for efficient emergency response.
The Emergency Response Plan is designed for medical incidents, but the tool can (and should) be applied to emergencies involving fire, security, wildlife, natural disasters, power failures and more.
Intensive & practical incident management training to ensure proficiency and skills in administering emergency management, emergency medical care, and implementing your emergency response plan (from start to finish) in the critical window period until professional medical support arrives.
A customised and comprehensive medical risk assessment of your organisation and its physical location to identify potential vulnerabilities and incidents, and to assess current operational capacity and logistical infrastructure to respond to medical emergencies.
Factors taken into consideration when performing an assessment include (but are not limited to):
- National legislation
- Activities on offer
- Area disease / illness profile
- Location (environmental conditions, terrain, services i.e. water & electricity)
- Access routes (road, air and water)
- Public Liability and Evacuation Insurance schedule
- Incident history
- Communication systems
- Emergency Medical equipment and supplies
- Existing emergency response system
- Organisational culture relating to health and safety of Regional Emergency Services, and Regional Medical Facilities
We provide site specific, regional, national and group reports. By the end of the assessment you will have a realistic and clear picture of your vulnerabilities and your current capacity to handle incidents. More importantly you will have a clear road map on how to address the gaps in capacity and reduce your vulnerabilities.
Immediate and ongoing support when handling medical incidents, ranging from basic ailments to critical medical emergencies.
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24/7 access to a mobile emergency medical care unit (4×4 vehicle fitted with emergency equipment & medication) and emergency medical care practitioner that is stationed at a base in your area. This ensures a rapid response during a medical incident and rapid on-site emergency medical care, versus the average 4-hour response from traditional, urban-based emergency medical care providers. The service fully absorbs your medical liability, thereby protecting your organisation.
The majority of incidents that we manage for our clients do not require an evacuation, as our remote doctor is able to treat the patient on site with the help of your emergency practitioner. In addition to emergency medication, we stock medication to treat common conditions that will not classify as a medical emergency. We also stock essential paediatric medications. We critically evaluate each case, and if it is safe to do so we will treat the patient on site.
Accurate and convenient assessment and treatment of minor and urgent medical ailments (which are often mistreated) by our emergency medical care practitioner based in your area, in collaboration with our tele-medical advisory service.
As a result, your personnel and guests can largely be treated on-site, which avoids significant lost operational time and enhances your guest’s experiences. The service prevents the inconvenience and unnecessary evacuation costs, as much time is usually spent travelling to/ from a doctor in the nearest town and requires a transfer service or your own vehicle and staff.
24/7 telephonic access to emergency medical care practitioners, and accident and emergency doctors. The service provides guidance and instructions relating to emergency medical treatment by your personnel during critical and life threatening medical emergencies. The professional consultant will guide and instruct your first responders in the critical window period until professional medical support arrives, thereby removing medical liability from your shoulders.
24/7 access to doctors and nurse practitioners for professional medical advice relating to common acute (sudden onset) medical conditions. Our medical consultants understand the complexities of medical care in remote settings, and the impact their decisions and advice have on your guests and staff.
The service prevents patients from misdiagnosing themselves and potentially deteriorating as a result of incorrectly treating themselves with over- the-counter medications. This ensures peace of mind for both guests and staff, and avoids unnecessary complications and valuable leisure and operational time being wasted.
Managing medical incidents on your behalf, including support, logistics, communications and administration.
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- 24/7 Tele-access to Incident Manager:Assessment and modelling of the incident and coordination of services
- Incident specific action plans:Detailed list of instructions to follow during a specific medical incident
- Access to global network of emergency evacuation providers:Co-ordination of efficient, timely and safe evacuations from point of injury or illness to the nearest and most suitable medical facility
- Facilitation of medical and dental practitioner referrals, hospital referrals & casualty admissions:Combining our own experience with key medical partners, we provide referrals to audited medical and dental facilities throughout Africa (including which facilities to avoid)
- Post Incident Report for critical incidents:Compilation of a detailed timeline and incident outcome, with retrospective critical incident analysis
- Services listed in Incident Management I above
- Securing guarantees of payment from insurers:Technical experience and established relationships alleviate intense administrative burden and prevent unnecessary delays in admission and care
- Communication with stakeholders:Including incident notification and continuous updates
- Facilitating consultation with field specialists:These include consultations with lawyers, PR/ Communication experts, trauma counsellors, etc.
- Assistance with sourcing prescribed medication from the patient’s primary physician: In the event of a loss of patient’s medicine, our Incident Management Centre will communicate with the patient’s primary physician and facilitate delivery of medication
- Services listed in Incident Management I & II above.
- Facilitation of worldwide repatriation: Clearance and transportation for the return of mortal remains.
- Interpretation services: Ensure that we can communicate with our patients in all major languages and without any barriers.
- Sourcing quotations & securing accommodation and travel transfers for family members.
- Incident data capturing and analysis: Compilation of a detailed timeline and incident outcome, with retrospective analysis critical incident with recommendations for potential improvements and optimum efficiency.
- Ongoing case management: Continuous case monitoring of the patients status to all stakeholders until recovery.