Managing medical incidents on your behalf, including support, logistics, communications and administration.

Services include:

  • Incident Management I
  • Incident Management II
  • Incident Management III


24/7 Tele-access to Incident Manager: Assessment and modelling of the incident and coordination of services
Incident specific action plans: Detailed list of instructions to follow during a specific medical incident
Access to global network of emergency evacuation providers: Co-ordination of efficient, timely, and safe evacuations from point of injury or illness to the nearest and most suitable medical facility.
Facilitation of medical and dental practitioner referrals, hospital referrals & casualty admissions: Combining our own experience with key medical partners, we provide referrals to audited medical and dental facilities throughout Africa (including which facilities to avoid)
Post Incident Report for critical incidents: Compilation of a detailed timeline and incident outcome. Retrospective critical incident analysis

Incident Management I
Securing guarantees of payment from insurers: Technical experience and established relationships alleviate intense administrative burden and prevent unnecessary delays in admission and care
Communication with stakeholders, including incident notification and continuous updates
Facilitating consultation with field specialists: These include consultations with lawyers, PR/ Communication experts, trauma counsellors, etc.
Assistance with sourcing prescribed medication from patient’s primary physician
In the event of a loss of patients’ medicine the Incident Management Centre will communicate with the patients’ primary physician and facilitate delivery of medication.

Incident Management I & II
Facilitation of worldwide repatriation: Facilitation clearance and transportation for the return of mortal remains
Interpretation services: Ensure that we can communicate with our patients in all major languages and without any barriers
Sourcing quotations & securing accommodation and travel transfers for family members
Incident data capturing and analysis: Compilation of a detailed timeline and incident outcome. retrospective analysis critical incident with recommendations for potential improvements and optimum efficiency
Ongoing case management: Continuous case monitoring of the patients status to all stakeholders until recovery