What we do

We are able to provide immediate on-site medical support. Insurers rely on resources which are often more than 4 hours away. Not only do we save lives we also reduce the impact on operations and enhance the guest experience by bringing medical support right to your door.

Advisory; Assessment; Equipment; Outcare; Management; Planning; Response; Training

Prepare

Making sure your organisation is prepared and trained to handle medical emergencies with a focus on proactive prevention. Services include:
  • Wilderness First Aid Training
  • Emergency Medical Kits & Response
  • Emergency Response Plan Development
  • Workshops & Skills Training
  • Medical Risk Assessment
 
Practical outcome based on-site training programmes adapted for remote wilderness environments to develop emergency medical care capacity on-site, which supports the AFRICA SAFE-T Incident Management Centre and your emergency response plan in the critical window period until professional medical support arrives. AFRICA SAFE-T has been providing Wilderness/Remote first aid training to organisations and individuals in remote areas for more than 7 years. Our training programme is continuously revised and improved on to keep inline with international best practice standards. We facilitate the learning of technical knowledge and skill, but also incorporate adaptability and stress tolerance, which are essential when responding to an incident with confidence and competency. Our courses are interactive with an emphasis on real understanding and implementation rather than memorisation. More about The Essential Wilderness First Aid Course (EWFA):
  • Topics covered: Patient Assessments, shock, bleeding, bandaging, advanced bleeding management, hypoxia, artificial ventilation, pulse oximeter, impaired level of consciousness, head injuries, spinal injuries, fractures, burns, wound management, and more
  • Course Duration: 3 days (lectures and practical)
  • Certifications Received: Essential Wilderness First Aid (EWFA)
  • Recertification Interval: 2 years
  • Prerequisites: 18 years and older (16+ with parent/guardian approval) Accreditation: Department of Labour, South Africa (First Aid Level One)
  • Course Format: Course is structured to include six 3-hour modules, which can be completed over several days to accommodate the client’s operational requirements. i.e. 2 modules per week stretching over 3 weeks OR 1 module per day stretched over a full week OR 2 modules per day stretched over 3 days.
  • The Assessments are done on a one-on-one basis, which involves an oral interview and skills simulations. Individual assessment takes 20 minutes on the 4th day, and personnel can resume normal duties after the assessment.
Customised medical kits, tailored for the remote wilderness environment. Colour coded and packed according to various life threatening medical conditions for ease of emergency application, and to ensure efficient support through the tele-support from the AFRICA SAFE-T Incident Management Centre. Medical emergencies in a remote enviroment require a unique and comprehensive approach, due to the distance from qualified and comprehensive emergency care. Standard first aid kits designed for the urban user are not adequate in the wilderness/Remote setting. Our kits are designed by a team of Doctors, Emergency Care Practitioners, Nurse Practitioners and Remote Field Experts all with extensive knowledge gained from their experience in the remote environment. We have custom designed kits, which address medical emergencies at differing levels of required care. The colour coded internal compartments of our kits are separated into condition categories. For example ALL the necessary equipment needed to manage bleeding is found in the red pouch and all the resources for breathing is found in our blue pouch. The correct equipment for specific emergencies is therefore readily available and easy to use. The outer layer of our kits is made of thick durable material to ensure longevity in the harsh wilderness environments of the African continent.
A detailed, client specific incident action plan that prevent errors and oversights during medical incidents. The plan sets your emergency response system's goals and objectives; identifies emergency teams (first responders); sets incident specific protocols for various medical scenarios; standardises your approach to common situations and centralises all information relating to your available resources for efficient emergency response. The Emergency Response Plan is for medical incidents, however the tool can and should be applied to fire, security, wildlife, natural disasters, power failures, and more.
Intensive & practical incident management training to ensure proficiency and skills in administering emergency management, emergency medical care, and implementing your emergency response plan (from beginning to end) in the critical window period until professional medical support arrives.
A customised and comprehensive medical risk assessment of your organisation and its physical location to identify potential vulnerabilities and incidents, and to assess current operational capacity and logistical infrastructure to respond to medical emergencies. Factors taken into consideration when performing an assessment include (but are not limited to):
  • National legislation
  • Activities on offer
  • Facilities
  • Demographics
  • Area disease / illness profile
  • Location (environmental conditions, terrain, services i.e. water & electricity)
  • Access routes (road, air and water)
  • Public Liability and Evacuation Insurance schedule
  • Incident history
  • Communication systems
  • Emergency Medical equipment and supplies
  • Existing emergency response system
  • Organisational culture relating to health and safety of Regional
  • Emergency Services, and
  • Regional Medical Facilities
We provide site specific, regional, national and group reports. By the end of the assessment process you will have a realistic and clear picture of your vulnerabilities and your current capacity to handle incidents. More importantly you will have a clear road map on how to address the gaps in capacity and reduce your vulnerabilities.

Support 

Immediate and ongoing support when handling medical incidents, ranging from basic ailments to critical medical emergencies. Services include:
  • On-site Emergency Medical Response
  • On-site Medical Care
  • Telephonic Emergency Medical Consultation
  • Remote Tele-medical Advisory Service
24/7 access to a mobile emergency medical care unit (4x4 vehicle fitted with emergency equipment & medication) and emergency medical care practitioner that is stationed at a base in your area. This ensures a rapid response during a medical incident and rapid on-site emergency medical care, versus the average 4-hour response from traditional, urban-based emergency medical care providers. The service fully absorbs your medical liability, thereby protecting your organisation. The majority of incidents that we manage for our clients do not require an evacuation, as our remote doctor is able to treat the patients on site with the help of your emergency practitioner. In addition to emergency medication, we stock medication to treat common conditions that will not classify as a medical emergency. We also stock essential pediatric medications. We critically evaluate each case, and if it is safe to do so, we will treat the patient on site.
Accurate and convenient assessment and treatment of minor and urgent medical ailments (which are often mistreated) by our emergency medical care practitioner based in your area, in collaboration with our tele-medical advisory service. As a result, your personnel and guests can mostly be treated on-site, which avoids significant lost operational time and enhances your guest’s experiences. The service prevents inconvenience and unnecessary evacuations costs as much time is usually spent travelling to/ from a doctor in the nearest town and requires a transfer service or your own vehicle and staff
24/7 telephonic access to emergency medical care practitioners, and accident and emergency doctors. The service provides guidance and instructions relating to emergency medical treatment by your personnel during critical and life threatening medical emergencies. The professional consultant will guide and instruct your first responders in the critical window period until professional medical support arrives, thereby removing the medical liability from your shoulders.
24/7 access to doctors and nurse practitioners for professional medical advice relating to common acute (sudden onset) medical conditions. Our medical consultants thoroughly understand the complexities of medical care in remote settings, and understand the impact their decisions and advice have on your guests and staff. The service prevents patients from misdiagnosing themselves and potentially deteriorating as a result of treating themselves with over- the-counter medications. The service provides peace of mind for both the guests and staff, and prevents unnecessary complications and valuable leisure and operational time being wasted.

Manage

Managing medical incidents on your behalf, including support, logistics, communications and administration. Services include:
  • Incident Management I
  • Incident Management II
  • Incident Management III
 
24/7 Tele-access to Incident Manager: Assessment and modelling of the incident and coordination of services Incident specific action plans: Detailed list of instructions to follow during a specific medical incident Access to global network of emergency evacuation providers: Co-ordination of efficient, timely, and safe evacuations from point of injury or illness to the nearest and most suitable medical facility. Facilitation of medical and dental practitioner referrals, hospital referrals & casualty admissions: Combining our own experience with key medical partners, we provide referrals to audited medical and dental facilities throughout Africa (including which facilities to avoid) Post Incident Report for critical incidents: Compilation of a detailed timeline and incident outcome. Retrospective critical incident analysis
Incident Management I Securing guarantees of payment from insurers: Technical experience and established relationships alleviate intense administrative burden and prevent unnecessary delays in admission and care Communication with stakeholders, including incident notification and continuous updates Facilitating consultation with field specialists: These include consultations with lawyers, PR/ Communication experts, trauma counsellors, etc. Assistance with sourcing prescribed medication from patient’s primary physician In the event of a loss of patients’ medicine the Incident Management Centre will communicate with the patients’ primary physician and facilitate delivery of medication.
Incident Management I & II Facilitation of worldwide repatriation: Facilitation clearance and transportation for the return of mortal remains Interpretation services: Ensure that we can communicate with our patients in all major languages and without any barriers Sourcing quotations & securing accommodation and travel transfers for family members Incident data capturing and analysis: Compilation of a detailed timeline and incident outcome. retrospective analysis critical incident with recommendations for potential improvements and optimum efficiency Ongoing case management: Continuous case monitoring of the patients status to all stakeholders until recovery