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Incident Management

When an incident occurs on a remote location there are is a cascade of executive, logistical and often on site medical treatment decisions that need to be made to achieve the best outcome and minimise liability from potential litigation.

Errors in incident management can lead to:

  • Financial Loss (from unnecessary evacuations and litigation)
  • Reputational Loss
  • Human Loss
  • Loss of Property, and sometimes
  • Complete loss of business

Any organization has to operate according to safe and professional standards. It also means that you have to be professionally prepared to deal with critical incidents that do occur, as they occur, and be able to respond to them effectively. Africa SAFE-T provides Incident Management Services through a sub-contracted company that handles and manages incidents 24 hours a day, 7 days a week, 365 days a year. Highly trained incident managers and medical practitioners, who are specialised in remote incident management and remote medical support, staff our sub-contacted Incident Management Center (IMC). They have access to an extensive network of local and international service providers.

During an incident these services include the following:

  • Management of medical first responders on site.
  • Mobilisation¬†of internal and external resources for evacuation such such as ambulances and medical aircrafts.
  • Financial arrangements with insurance companies and travel insurers to ensure guarantee of payments [GOP’s].
  • Liaising with receiving hospitals and medical personnel to prevent delays in treatment and admission

After the incident further management is required to retain control over the incident and manage communications.

  • Our doctors will do regular follow ups with the treating doctors at the hospital to monitor the patient’s progress and will communicate with the client within ethical and professional limits.
  • We will provide detailed incident reports to insurance companies or any external parties if authorised by the client.
  • We provide¬†trauma counselling services to any party that is traumatised by the incident.


Plane Landing

Air Evacuation